Privacy Policy myr19 — Our Commitment to Protecting the Personal Data of Malaysian Members

1 Introduction

Myr19 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how myr19 collects, uses, stores and protects your personal data when you access or use the myr19 Platform via our website or mobile app.

This document forms part of the myr19 Terms and Conditions and should be read together with them. By using the myr19 Platform, you consent to myr19 processing your personal data as described herein.

2 Personal Data We Collect

Myr19 only collects data that is strictly necessary to provide services that are safe, fair and compliant with legal requirements. The following are the types of data we collect:

Data You Provide Directly

• Full name, date of birth, identity card number or passport number.
• Email address, phone number and residential address.
• Bank account details, e-wallet, or other payment method information.
• Identity verification documents (KYC) such as ID card images and supporting documents.
• Account profile information such as username and account preferences.

Automatically Collected Data

• IP address, browser type and device information.
• Access log data including pages visited and actions taken within the Platform.
• Game session data including betting history and game results.
• Cookie and related tracking technology information.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. myr19 will not use your data for purposes other than those stated in this Policy without obtaining fresh consent from you.

• Account management: to create, verify and maintain your account at myr19.
• Transaction processing: to process deposits, withdrawals and all financial transactions accurately and securely.
• Legal compliance: to fulfil KYC requirements, anti-money laundering (AML) obligations and other legal requirements.
• Platform Security: to detect and prevent fraud, account abuse and suspicious activity.
• Service improvement: to analyse usage patterns and improve the user experience on the Platform.
• Service communications: to send important notifications related to your account, transactions and Platform updates.
• Customer support: to provide effective assistance when you contact the myr19 support team.

4 Data Sharing with Third Parties

Myr19 does not sell, rent or trade your personal data to any third party for marketing purposes. However, there are certain situations where we may need to share data with other parties:

Integrated Service Providers

Myr19 works with third-party service providers that support Platform operations, including payment processors, game providers, cloud computing service providers and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with myr19's instructions.

Legal Requirements

Myr19 may disclose your data to relevant authorities if required by law, court order or valid regulatory proceedings. In such cases, we will endeavour to notify you in advance to the extent permitted by law.

5 Security and Data Protection

Myr19 continuously invests in security infrastructure to ensure your data is protected to the highest available standards. The technical and organisational measures we implement include:

• 256-bit SSL encryption for all data communications between your device and myr19 servers.
• Password storage using irreversible one-way hashing algorithms.
• Role-based access control for internal staff.
• Regular security audits and penetration testing conducted on an ongoing basis.
• An intrusion detection system active 24 hours a day.
• Encrypted data backups stored across geographically separate locations.
• Security awareness training program for all myr19 staff.

While myr19 takes all reasonable steps to protect your data, no security system is truly 100% impenetrable. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

6 Cookies and Tracking Technologies

Myr19 uses cookies and similar tracking technologies to enhance the user experience and ensure the Platform functions correctly. Cookies are small text files stored on your device when you visit the myr19 Platform.

Types of Cookies We Use

• Essential Cookies: Required for core Platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how users interact with the Platform to help us improve performance.
• Functional Cookies: Remembering your preferences such as language and settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand Platform usage patterns to make better improvement decisions.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the myr19 Platform.

7 Your Personal Data Rights

As a myr19 member, you have certain rights regarding your personal data. myr19 respects and facilitates the exercise of these rights:

• Right of Access You have the right to obtain a copy of the personal data we hold about you at any time.
• Right to Rectification If your data is inaccurate or incomplete, you may request a correction and we will update it promptly.
• Right to Erasure Under certain circumstances, you may request deletion of your personal data, subject to legal requirements to retain certain records.
• Right to Object to Processing You may object to the processing of your data for specific purposes such as direct marketing at any time.
• Right to Data Portability You have the right to receive your personal data in a machine-readable format for transfer to another platform.
• Right to Restrict Processing Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.

To exercise any of the above rights, please contact the myr19 support team at [email protected]. myr19 will process your request within 30 business days.

8 Data Retention Period

Myr19 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by law. Generally:

• Active account data is retained for the duration of the active account plus 5 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• KYC documents are retained for 5 years after the business relationship ends.
• Access logs and technical data are retained for 2 years for security and audit purposes.
• Customer support communications are retained for 3 years for reference and service improvement.

Once the relevant retention period has elapsed, your data will be securely deleted or anonymized in accordance with myr19 standard procedures.

9 Child Data Protection

The myr19 Platform is strictly for adults aged 18 and above. myr19 does not knowingly collect or process personal data of individuals under the age of 18.

Parents or guardians who believe their child may have registered a myr19 account are encouraged to contact us immediately at [email protected] so that immediate action can be taken.

10 Amendments to the Privacy Policy

Myr19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Whenever a material amendment is made, we will:

• Displaying a new "Updated" date at the top of this Policy.
• Sending notifications to members via registered email for significant amendments.
• Displaying a notice on the Platform at least 7 days before the amendment takes effect.

Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with any amendment, you may choose to close your account.

11 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how myr19 handles your personal data, please contact our privacy team:

• Email: [email protected]
• Email Subject: [Privacy Inquiry] — to be handled with priority
• Response Time: Within 3–5 business days for general enquiries; 30 days for formal data rights requests